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How to update as an agent

If you are renewing your agent credential, please select Agent Renewal, not Agent Update.  

No costs are associated with Agent Updates.

Update application

  • You can update information such as name, address, gender, new photo upload on file with the Department and deactivate any agent license.

  • Have your Digital photo, Driver’s ID or State Id, Proof of residency document ready to complete the prompted fields with your original license information.  

Step 1 of 3 - Log in process

  • You will need your username and password to login.

  • If you have forgotten your password, select Forgot Password on the login screen.

Step 2 of 3 - Submit an application

  • Click on Create New Application and choose Agent Update

Update name in the application 

  • To update your name you will need valid Driver’s License or State Issued ID Card.

Update address in the application 

Update gender in the application 

Update photo in the application 

Update application to deactivate the agent id license 

  • Select yes for the deactivate the agent id license question in the License Information Tab of the Agent Update page.

Update application to change your race/ethnicity, or disability responses 

  • No documents required.

Update application to include an upload of Social Security Card (Temporary or Permanent) 

  • Please upload the signed Social Security Card.

Update application to include a valid Driver’s License or State Issued ID (Temporary or Permanent) 

  • Please upload the Driver’s License or State Issued ID.

Step 3 of 3 – Notification updates

  • Monitor your inbox for updates from the review process by IDOA.

  • You will receive an email notification on any rejections due to potential issues with your application.  

  • Rejected applications must be corrected and resubmitted through NLS.

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